E-Commerce Customer Service Specialist

Karat By Lollicup,headquartered in Chino, CA, is the manufacturer of Karat® food disposable goods and TeaZone® beverage products, the distributor of other leading brands’ coffee& tea ingredients, & specializes in custom print and innovative packaging. We have been recognized for our thermoforming plastic capabilities in North America to produce cups and food packaging products that allow us to offer competitive pricing throughout our distribution network (currently 5 regional warehouses are located in CA, SC, WA, TX and NJ), and services to chain accounts such as Panda Express, Flame Broiler, The Coffee Bean & Tea Leaf, and more.

Corporate Website: www.karatpackaging.com

MAIN JOB TASKS &RESPONSIBILITIES:

DUTIES AND RESPONSIBILITES of the E-Commerce Customer Service Specialist will include but are not limited to:

  • Master our internal systems in order to efficiently process and fulfill sales orders and manage customer relationships on multiple platforms
  • Deliver above-and-beyond customer service through inbound telephone calls
  • Communication with warehouses, shipping carrier, and internal departments
  • Deliver quality email or live chat responses to our customers
  • You must love talking to customers and helping others achieve a remarkable experience
  • Think creatively to improve our customer’s experience as well as our internal processes
  • Contact, and serve customers by providing product and service information; resolving product and service problems.
  • Data entry and monitor customer purchasing behavior
  • Acquire extensive knowledge of our products and policies
  • Generating monthly reports.

REQUIREMENTS:

  • A college graduate; must be authorized to work in the US
  • Excellent written and verbal communication skills
  • A person with the ability to prioritize and multitask, & work well under pressure & deadlines
  • Organized and detail-oriented
  • At least 1-year experience in E-Commerce customer service
  • Proficient in Microsoft Office applications, PowerPoint, Excel, and Word in particular
  • Bilingual English/Chinese/Spanish/Vietnamese

BILINGUAL PREFERRED: English/Chinese/Spanish/Vietnamese

WORK SCHEDULE: Monday-Friday 9:00 a.m.- 6:00 p.m. (Hours subject to change)

Job Type: Full-time

COMPENSATION: Health/Dental after three-month probation period; 401(k) after one year employment. Other miscellaneous perks may include: up to 30% off at Lollicup® Coffee & Tea corporate-owned stores, company event(s), & on-the-house birthday meal from our very own Central Kitchen.

HOW TO APPLY: PLEASE NO WALK INS. PLEASE APPLY WITH YOUR RESUME ON INDEED.

Job Type: Full-time

Job Type: Full-time

Salary: $17.00 /hour

Job Type: Full-time

Salary: $17.00 /hour

Location:

  • Chino, CA 91708 (Preferred)

Work authorization:

  • United States (Required)

Work Location:

  • One location

Typical start time:

  • 8AM

Typical end time:

  • 5AM

This Company Describes Its Culture as:

  • Detail-oriented — quality and precision-focused
  • Innovative — innovative and risk-taking
  • Outcome-oriented — results-focused with strong performance culture
  • Stable — traditional, stable, strong processes
  • People-oriented — supportive and fairness-focused
  • Team-oriented — cooperative and collaborative

Schedule:

  • Monday to Friday
  • 8 hour shift