Customer Service Rep and (Sr.) Account Coordinator

Karat By Lollicup, headquartered in Chino, CA is the manufacturer of Karat® food disposable goods and TeaZone® beverage products, the distributor of other leading brands’ coffee & tea ingredients, & specializes in custom print and innovative packaging. We have been recognized for our thermoforming plastic capabilities in North America to produce cups and food packaging products that allow us to offer competitive pricing throughout our distribution network (currently 5 regional warehouses are located in CA, SC, WA, TX and NJ), and services to chain accounts such as Panda Express, Flame Broiler, The Coffee Bean & Tea Leaf, and more.

Corporate Website: www.karatpackaging.com

Lollicup® is currently seeking an Customer Service Rep or  Account Coordinator / Senior Account Coordinator (DOE) to join our growing team in CA. We are looking for someone who is energized and inspired by the possibility of being part of this exciting opportunity to contribute to a startup location in its beginning stages!

MAIN JOB TASKS & RESPONSIBILITIES:

  • Detail oriented/client relation with good communication and computer skill
  • Inspire and lead customer service team to deliver Best in Class service and facilitate organic growth
  • Maintain an expert understanding of company products, services, and operations to better understand the needs of the customer and the needs of the company
  • Take ownership of customer issues and follow problems through to resolution. Lead and act as a point of contact for escalated complex customer questions. Keep accurate records and document customer service actions and discussions
  • Solve/respond to customer inquiries and issues in a timely manner via email, phone, and social media platforms
  • Develop processes that improve/increase effectiveness of productivity and efficiency
  • Ensure that work is performed according to standards, policies, procedures, processes set forth by the company
  • Create and ensure a positive, efficient, safe work environment
  • Drive and manage change
  • Consistently work to support and grow the company’s’ culture

SKILLS & REQUIREMENTS:

  • 3+ year of customer service or sales assistance experience
  • Working knowledge of customer service software, databases, and tools. In-depth knowledge of Zendesk.
  • Excellent listening and problem-solving skills with an ability to communicate clearly and confidently by phone and in writing
  • Experience in growing, retaining, and scaling teams

QUALIFICATIONS: Applicant must be authorized to work in the US; bilingual preferred (English/Mandarin or English/Spanish).

WORK SCHEDULE: Monday to Friday, 8:00AM — 5:00PM (with one-hour meal break).

COMPENSATION: Starting at $16.00-$22.00/hour DOE + Health/Dental & 401K benefits available after passing three-month probation period. Other miscellaneous perks may include up to 30% off at Lollicup® Coffee & Tea corporate-owned stores, Birthday Incentives, and annual Company Events.

HOW TO APPLY? Please submit cover letter and resume to joanne.wang@karatpackaging.com

Lollicup® USA, Inc. is the leading bubble tea, coffee, and restaurant supply enterprise. Under its trademark licensing program, Lollicup® established 70+ Lollicup® Coffee & Tea cafes across the country. Lollicup® also manufactures and distributes Karat® and Karat Earth® branded disposable wares including plastic, paper and PLA cups, utensils, and more. We currently service a wide range of customers from individual food-service retailers, Bars & Restaurants, Hotels & Casinos, & Coffee Roasters to food service distributors (such as US Foodservice, Sysco, etc.)

Job Type: Full-time

Salary: $16.00 to $22.00 /hour